CodeCanyon support

Envato Support Portal

Verify a purchase code and create a support ticket linked to the buyer, lead, conversation, and support desk history.

Create Ticket

Verification States

  • Verified buyers can create tickets immediately.
  • Expired support is recorded and shown to agents for renewal follow-up.
  • Refunded or invalid purchase codes are blocked when validation is required.
  • Every check is stored in Envato history and emitted through webhooks.

View Ticket Lookup

Open Customer Portal